Please read these policies carefully before using the Panget Solutions platform, portal, API or services. By accessing our platform you agree to all terms listed here.
Platform usage agreement for all users, retailers, distributors & partners
Welcome to Panget Solutions. By using our website, software, APIs, portal, services, or panels, you agree to the following Terms & Conditions. These terms govern your relationship with Panget Solutions and apply to all users of the platform.
Panget Solutions is a technology, consultancy, API, and digital service provider platform. We provide technical support, portal access, integration services, and consultancy assistance only.
All retailers, distributors, customers, and users are fully responsible for their own activities on the platform. Any misuse, fraud, illegal activity, wrong submission, or unauthorized usage will be solely the responsibility of the respective user.
You are responsible for:
Panget Solutions, its owner, admin, developers, staff, employees, partners, or company shall not be held responsible for any of the following:
Some services may depend on external third-party systems over which Panget Solutions has no control. Panget Solutions is not responsible for third-party approvals, delays, downtime, or failures.
Panget Solutions reserves the right to modify these Terms & Conditions at any time without prior notice. Continued use of the platform after any changes constitutes acceptance of the updated terms.
How we collect, use, protect and share your personal information
At Panget Solutions, we value user privacy. This policy explains how we collect, use, and protect your information when you use our platform, portal, or services.
We collect only the necessary information required for service processing. This may include:
User information may be used for the following purposes only:
We try to maintain reasonable security measures for protecting user data. However, Panget Solutions cannot guarantee 100% security of internet-based systems.
Data may be shared only where required for service processing with authorized parties such as:
Panget Solutions and its admin/company shall not be liable for unauthorized access, hacking attempts, data theft, server attacks, technical failures, or third-party breaches. Users use services at their own risk.
Payment and refund terms for all services and transactions
All payments made to Panget Solutions are subject to the following refund terms. Please read carefully before making any payment.
No refund will be provided under any condition including but not limited to:
Since third-party providers such as NSDL, Protean, banks, and API operators generally do not provide refunds, Panget Solutions also follows a strict No Refund Policy to maintain consistency with partner processes.
The following categories of fees are final and non-refundable under all circumstances:
Scope of services and limitations of Panget Solutions
Panget Solutions is only a technology and consultancy service provider. We facilitate digital PAN services through our platform but do not control government, bank, or third-party systems.
We do not guarantee any of the following outcomes or results:
All users, retailers, distributors, and customers use the platform at their own responsibility and risk. Panget Solutions, its admin, owner, staff, developers, or company shall not be responsible for:
Customer support and complaint handling procedures
Panget Solutions is committed to addressing user concerns in a fair and timely manner. Here is how our grievance handling process works.
Users may contact the Panget Solutions support team for service-related issues, technical queries, or complaints. We will try our best to review and respond to grievances within a reasonable time.
While we endeavour to assist all users, please be aware of the following:
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